Regarding pick-up and delivery arrangements for Christmas and New Year's Day orders in 2024

Due to the special arrangements made by suppliers for delivery during the holiday season,
The pick-up and delivery time will be arranged as follows:
We apologize for any inconvenience caused.

For orders placed between December 23, 2024 and January 1, 2025,
If including any Royal Canin products
🌟About Prince Edward Store Pickup🌟 🌟About SF Express Station Pickup🌟
➡Estimated pickup date: January 6, 2025

*The pickup time is subject to the "Available for pickup" email notification
➡Expected to ship on January 6, 2025

*It is expected to arrive at the pick-up point within 2 days from the date of shipment;
*Transportation time may be affected by SF Express’ holiday arrangements.
If you need any help, please contact SF Express customer service.


For orders placed between December 23, 2024 and January 2, 2025,
If any Hill's products are included
🌟About Prince Edward Store Pickup🌟 🌟About SF Express Station Pickup🌟
➡Estimated pickup date: January 8, 2025

*The pickup time is subject to the "Available for pickup" email notification
➡Expected to ship on January 8, 2025

*It is expected to arrive at the pick-up point within 2 days from the date of shipment;
*Transportation time may be affected by SF Express’ holiday arrangements.
If you need any help, please contact SF Express customer service.


If you have any questions, please click the message function on the lower right corner of the page to contact NPWe Shop for enquiry. We will reply during office hours.

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